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Privacy Policy

Nambucca Self Storage Pty Ltd · ABN XX XXX XXX XXX · Last updated: July 2025
This Privacy Policy explains how Nambucca Self Storage Pty Ltd collects, uses, stores and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

01. Who we are

Nambucca Self Storage Pty Ltd (ABN XX XXX XXX XXX) operates a self-storage facility at 15 Ken Howard Crescent, Nambucca Heads NSW 2448. We use StörSync to manage bookings, payments and tenant accounts. Privacy enquiries: hello@nambuccasecurestorage.com.au or 0434 098 375

2. What information we collect

Type

Examples

Identity

Full name, date of birth, photo ID

Contact

Phone number, email, postal address

Payment

Card and direct debit details — processed via StörSync. We do not store card numbers.

Booking

Unit number, access history, start and end dates

CCTV footage

Security images recorded at the facility

Website usage

IP address, pages visited, enquiry form submissions

3. How we use your information

  • Process your booking and manage your storage account
  • Take and process payments and send billing notifications
  • Issue and manage your gate access PIN
  • Communicate with you about your account or any issues
  • Operate and monitor security systems at the facility
  • Respond to enquiries, complaints or legal matters
  • Comply with our legal obligations
  • Send you relevant offers — only with your consent, and you can opt out at any time

4. Disclosure of your information

We do not sell, rent or trade your personal information. We may share it with:
  • StörSync — our booking and tenant management platform
  • Payment processors — for secure processing of payments
  • Law enforcement or government bodies — where required by law or court order
  • Professional advisers — under strict confidentiality obligations

5. CCTV

CCTV cameras operate continuously at the facility for security purposes. Footage is stored digitally and treated as confidential. It will only be accessed or disclosed in connection with a security incident, investigation or as required by law. Notices are displayed at the facility advising that CCTV is in operation.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Your data is stored through StörSync’s secure platform. We retain your information for as long as necessary to provide our services and meet our legal obligations, then securely destroy or de-identify it.

7. Notifiable Data Breaches

We comply with the Notifiable Data Breaches (NDB) scheme. If a data breach likely to result in serious harm occurs, we will notify the OAIC and affected individuals as required by law.

8. Cookies and analytics

Our website may use cookies and analytics tools to help us understand how visitors use the site. You can disable cookies through your browser settings, though this may affect some site functionality.

9. Your rights — access and correction

You have the right to access the personal information we hold about you and to ask us to correct anything inaccurate. Contact us at hello@nambuccasecurestorage.com.au or 0434 098 375. We will respond within 30 days.

10. Complaints

If you believe we have breached your privacy, contact us first so we can resolve it. If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.

11. Changes to this policy

We may update this policy from time to time. The current version is always available on our website.